1 Information We Collect
When you make an inquiry or reservation via our website or direct WhatsApp messaging, we collect personal identifying details including your full name, mobile contact number, email address, arrival and departure dates, room preferences, and any special accommodation requests.
2 Purpose of Data Processing
All collected information is used solely to verify room availability, confirm booking reservations, provide customized hospitality services, coordinate porter and check-in logistics from Dasturi Naka, and send relevant arrival directions in eco-sensitive Matheran.
3 Direct WhatsApp Communication
Our website integrates direct booking inquiry actions via WhatsApp. Submitting an inquiry triggers a pre-filled booking format on WhatsApp. We do not use your telephone number for unsolicited promotional robocalls or commercial SMS broadcasts.
4 Strict Non-Disclosure Policy
Westend Hotel adheres to a strict confidentiality standard. We do not sell, rent, trade, or distribute your personal identity, phone number, or travel itinerary to third-party marketing companies, advertisers, or lead brokers under any circumstances.
5 Cookies and Analytics
We may use lightweight browser cookies and standard analytical tracking strictly to observe site traffic patterns, optimize page load speed across mobile devices, and improve our web performance. You may disable cookies in your browser settings at any time without restricting page access.
6 Mandatory Government Reporting
In compliance with Indian Hospitality regulations and local administrative directives in Raigad District, guests must present government-approved photo identification (Aadhaar, Passport, Voter ID, or Driving License) upon check-in for physical guest register maintenance.